Please browse through our Frequently Asked Questions first to ensure your question has not already been dealt with.
Click on each question for the answer.

How do I register?

I have registered, but haven't received an email confirmation with my customer number.

I have an AOL email account

How do I make a call?

Are there any other charges to pay?

Do I still pay line rental?

How much will I be charged for my calls?

I made a 5 minute call at 1p per minute, but have been charged more than 5p. How is this possible?

When do call charges take effect?

Are there peak and off-peak rates?

How can I be certain at which tariff I will be charged?

The advertised tariff is different than the tariff message. Which one is correct?

How can 1899 keep their rates so low?

I think I have been charged incorrectly

Can I call a destination not included in your country list?

Am I able to use 1899 if I'm with Talk Talk, NTL or Telewest?

Am I able to use 1899 if I am already registered with Alpha or Onetel?

My calls are automatically routed through another provider, but I pay line rental to BT. Can I still use 1899?

I got the message I'm on a BT light user scheme

I use a router box from another provider. Can I still use 1899?

I live abroad. Can I still use your service?

Can I register for a pre-select system whereby all my calls will automatically go through 1899?

Can a company (with or without switchboard) sign up?

Can I access the internet via 1899?

Can I use 1899 for calls to 08 or 09 numbers?

Can I use 1899 from my mobile or a payphone?

Do you provide router boxes?

What kind of payment methods do you offer?

How will my calls be invoiced?

Will I receive an invoice by post?

Where can I view and change my 1899 customer or bank details?

How do I register another telephone number?

I have lost my 1899 customer number. What should I do?

Can I become an agent for 1899?

How do I unsubscribe?

"Fair use policy (FUP)" what does that mean?

Go back